Eller, L. (2005). Instant Message Communication and Its Impact upon Written Language. PhD thesis. West Virginia University. Retrieved 6 June 2007 from ProQuest Digital Dissertations.

Purpose
The purpose of the study is to examine the differences between instant message conversations that take place in a professional setting and those that take place in a personal setting. (Eller, 2005:24)

Methods
1) 55 individual instant messages. (Eller, 2005:25).
2) 40 in-depth interviews. ‘This qualitative analysis consists of in-depth interviews with college and high school journalism professors. The author did a nationwide search and interviewed 10 urban high school teachers, 10 rural high school teachers, 10 urban college professors, and 10 rural college professors. The interviews were conducted in order to exam the presently neglected subject of language deconstruction’ (Eller, 2005:28).

Conclusion
1. Results
1.1 hypotheses
1.1.1 instant message conversations in professional setting is more formal
1.1.2 professional conversations are more non-deconstructed
1.1.3 instant message conversations in professional setting are not based on work-related issues
1.1.4 professional located conversations are not as typically scholarly
1.1.5 a large part of student writing has suffered because the Internet being used as a communications tool. (Eller, 2005:35)

1.2 other observation
1.2.1 high school educators report students use the Internet language in their writing; collage professors more concern student’s plagiarism and lazy editing (Eller, 2005:37)
1.2.2 people with non-deconstructive language and people with high deconstructive language can still communicate efficiently (Eller, 2005:37)
1.2.3 recently published reports state that instant messaging is so popular that 74 percent of teens who use the Internet admit to using instant messaging. Thirty-five percent claim to use it everyday.(81) Another article declared that America Online has 195 million people who use its instant messaging service,(82) and AOL is not the only instant message provider available. If instant messaging is not a suitable form of communication, then why does it have such a substantial following? Recently published information is extremely convincing that instant message communication is a functional, comprehensive substitute for face-to-face exchanges.

(81) www.columbia.edu/~kew2005/full-report.htm. Accessed: April 14, 2004.
(82) http://www.computeruser.com/clickit/printout/news/324576720006499840.htm. Accessed: April 14, 2004

2 Limitation
professional samples < personal samples

3 Suggestions
3.1 education level of online communicators
3.2 demographics (gender, race, etc.) might relate to individual’s conversational style
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